DELIVERY & RETURNS

Delivery

 Most orders wherever possible are dispatched by the following day - subject to payment and stock availability. If any items are out of stock, we will advise you as soon as practicable. Bespoke orders can take up to 10 days to be dispatched.

Postage and packing charges are free to the UK mainland and will be sent via first class recorded post.

 

Lost Parcels

 We must be informed of parcels not arriving as soon as possible, for the UK it must be within 16 working days of the order date. For international destinations we must be informed within 35 days. Failure to do this can affect our ability to trace the parcel and issue any refund due. Refunds or replacements will only be issued after 16 working days in the UK or 35 working days for international parcels, and only if the parcel is deemed to be lost in transit by the Royal Mail or Parcelforce.

 

Returns/Exchange Policy

If you wish to return an item, please follow our Returns Procedure. You must notify us at info@ridleylondon.com to inform us that you intend to return the goods All items must be returned in new, unworn and unused condition with original garment tags still attached, 14 days after receipt.

Ridley London will not accept returns of non-faulty items that have been worn, used and/or garment tags removed. In such cases, the item will be returned to the customer.

If you wish a refund, we will credit the original purchaser’s card for the sum paid minus postage costs. Please note that postage costs will apply for exchanges.

 

Please send all returns to:

Ridley London, 10 Avenue Gardens, London SW14 8BP

 

Please note that the customer is responsible for all postage costs incurred when returning items. Ridley London will not offer a refund on returned items, which are lost or damaged in the post. We strongly recommend that items are returned using registered post and that you keep your proof of posting certificate.

Ridley London will only reimburse postage costs in the case of faulty, damaged or incorrect supply of goods. Once the item has been approved for returning, we will credit the original purchaser’s card for the sum paid minus postage costs. Please note that postage costs will apply for exchanges. Sale items must be returned within 7 days. Bespoke items are non-refundable. Please Note: Refunds can take up to 28 days to process.